An Introduction to Employee Experience
Learn how to take a more employee-centric approach to the experience of work across your organisation and how you can drive change through your EX strategy.
What will I learn in this course?
Employee Experience (or EX as it is known), is a topic that is starting to generate a lot of noise. Organisations know that people are one of their main assets, however meeting people’s expectations for the experiences they have at work is increasingly difficult. A move towards a more employee-centric approach to the experience of work requires a change in mindset across the enterprise. With many people starting to talk about EX as an exciting new approach to managing the relationship between employees and an organisation, there’s often many different ideas of what this actually means. Therefore as a first step, coming to consensus around what we mean by ‘EX’ has never been more important.
This course will give you a great introduction to EX, the importance of it and why most leading companies around the world are now investing in this field. In this course we cover the most common misconceptions of Employee Experience, including the similarities and differences between other common topics in HR, such as employee engagement. We also review the challenges that are associated to EX and the business value that can be unlocked when successfully implementing EX processes.
By taking this course you will learn about some of the key definitions and components that are integral to a good EX strategy, such as journey mapping, moments that matter, channels and pain points. You’ll understand what they are and how they can be used to drive change through your EX strategy and create an employee experience that drives productivity and retention of top talent.
Click on the FREE PREVIEW of the course introduction above to see what you will learn by enrolling in this course.
Get Certified with myHRfuture
The skill booster certification ‘An Introduction to Employee Experience’, empowers you to build the technical skills and knowledge you need to be able to take a more employee-centric approach to the experience of work across your organisation. You’ll learn how techniques such as journey maps, moments that matter and pain points can be used to inform the changes that need to be made to the current employee experience.
Our unique mix of training courses, videos, interviews, podcasts, case studies and articles help you build hands on skills while providing real life context to what you’ve learnt.
By completing this skill booster certification, you’ll learn about the common misconceptions around EX, including the similarities and differences between other common topics in HR. You’ll learn about the stakeholders and employees impacted by experience and some key techniques to measure employee experience. Finally, you’ll understand some of the challenges associated to EX and the business value that can be unlocked when EX processes are successfully implemented within your organisation.
What skills will I gain with this certification?
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Course Curriculum
This course is just under 1 hour long and includes the following modules that will give you a great foundation in understanding Employee Experience and will give you real world examples for building an Employee Experience strategy across your organisation:
Module 1 - The basics of Employee Experience (EX), what it is and isn’t, and what this might mean for your organisation.
Module 2 - The origins and evolution of EX
Module 3 - Understanding the definitions and the key components of EX
Module 4 - Understanding the challenges associated to EX and how to unlock business value with your EX processes.
Preview Sample Content from this Course
Frequently Asked Questions
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Yes, upon completing any course on the myHRfuture Academy, you will receive a digital badge and a PDF certificate to show that you have completed all of the course content.