How Do You Create a Culture That Supports Employee Experience?

Mark Levy and Volker Jacobs continue to explore the depths of employee experience. In previous articles they’ve studied how HR as EX facilitators can work with business managers owning most of the actual employee experience, how to implement EX in a transformative way, how to measure it and how to drive conclusions from benchmarking and analysing EX data. What they now focus on is the data models - specifically what data models should be used to focus the efforts of the entire organisation on employee experience to track and benchmark it over time?

Customer Experience of HRVolker JacobsAugust 22, 2019Employee Engagement, Employee Experience, EXComment

Why should Employee Experience be part of your 2020 HR Budget?

Mark Levy and Volker Jacobs examine the business benefits that their clients have gained as a result of their Employee Experience investments. Looking at Employee Experience from almost each HR angle, and you will find a very compelling use case for EX management - a logical bridge can easily be built between the core ‘products’ of HR teams offered to the business and the management of employee experience. Mark and Volker explore whether employee experience is the umbrella under which HR practitioners of the world shall unite?

Customer Experience of HRVolker JacobsAugust 15, 2019Employee Experience, EX Comment