In a time where organisations strive to enhance productivity, combat employee burnout, and stay ahead in a competitive market, understanding and managing EX have become the key differentiator for any successful business. Organisations that recognise these shifts in the macro work environment and prioritise how they listen, measure, and act on employee feedback will be best positioned to compete for talent, positively impact employee retention, improve employee engagement and increase the productivity and satisfaction of people at work. 

That’s why we are excited to announce our latest myHRfuture Academy course: Managing Employee Experience Part 1: Top Challenges! Collaborating with Jennifer Sigler, Head of Research at TI People and FOUNT Global, Inc., we’ve designed this course based on ground-breaking FOUNT Global, Inc research called the “State of EX.”

This comprehensive survey, conducted from August 16 to September 19, 2022, is the only global research that offers longitudinal insights into Employee Experience. Participants included EX leaders, HR professionals, and business leaders from various organisations.

One Course, Two parts, and Many Challenges!

Part one and two of this course delves into EX practitioners’ top challenges. Part 1 – was released yesterday! - covers the top challenges EX practitioners face today. Part 2 - coming soon- will provide advice for overcoming those challenges.

Both parts revolve around four primary themes: dispersal, measurement, agility, and human centricity.

1, Dispersal:

Through this theme, you will discover the vital role of business leaders and managers as the #1 influencers of EX and explore the barriers that hinder collaboration between EX teams and business leaders. Learn strategies to align priorities and bridge the gap between HR and the business for effective EX management.

2. Measurement:

In this portion, you will uncover the challenges organisations face when measuring EX impact in terms of business/financial outcomes and employee satisfaction. You will gain insights into leveraging different data types and collaborating with experts, such as Finance, to drive meaningful EX measurements.

3. Agility:

Here you will explore the concept of “EX impact maker” work and how it allows employees and the business to witness tangible results even before laying all the foundations. You will also discover how to embrace agility in EX initiatives and create a dynamic and impactful employee experience.

4. Humancentricity:

In this final part, you will examine the misconception surrounding employee needs and desires and the importance of prioritising their well-being above hierarchical structures. This section challenges traditional beliefs and teaches how embracing employee-inclusive practices can foster efficient and people-centred organisations.

Ask the Right Questions and Start Thinking Differently About EX

Throughout the course, we also explore thought-provoking concepts that push the boundaries of EX management. These include:

• Balancing Organisation-centric and Humancentric Views: Is there a way to balance feasibility and desirability to create exceptional EX investments that drive organisational success?

• Defining Engagement: Is there a relationship between EX and engagement, and what are the different measurement approaches, considering the vendor-specific variations?

• Leveraging CX Insights: How to learn from Customer Experience (CX) practices, adapting them to EX’s immersive and non-transactional nature for enhanced employee experiences.

• Debureaucratization: how distributed authority structures can combat bureaucracy in the workplace, drawing inspiration from online review platforms and Agile teams.

• Friction-Free Work Experience: how to work friction impacts employee experience and explore strategies to measure and address it holistically across all employee groups.

• Coercive Isomorphic Pressure: Navigate the challenges of aligning with business partners while maintaining the autonomy to operate differently and meet rising employee expectations.

• The Business Case for EX Investment: Learn to articulate the utilitarian and moral arguments for investing in EX, ensuring a balanced approach when advocating for resources. 

Empowering HR Leaders and People Analytics Professionals to Drive Positive Change in Employee Experience

Our primary aim is to shift your perspective on employee experience, measurement methodologies, and approaches to improvement. By the end of the course, we don’t expect you to revolutionise your practices overnight. Instead, we aim to equip you with a fresh mindset and awareness of suboptimal practices, empowering you to drive positive organisational change.

Prepare to embark on a transformative journey to reshape your understanding and management of employee experience. Enroll in Managing Employee Experience Part 1: Top Challenges and enable the positive shift in your organisation today!

ABOUT THE AUTHOR

Cedric Borzée

Cédric joined Insight222 in 2021 and leads our upskilling offerings for HR practitioners. He is a creative and strategic digital learning expert and facilitator, with more than 20 years of experience across EMEA. His professional passion is in designing highly engaging and innovative learning interventions for people so that they deliver value back to their organisations. Cédric is a Belgian national and lives in the UK. He completed a Master’s in Applied Linguistics and speaks French, Dutch and English. He has a range of interests including cycling, dancing, and music, although mostly he loves spending time in the outdoors with his young family.

If you’d like to connect with Cedric, please visit his LinkedIn profile here.

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