There are many factors that are changing the way we approach human resources, from attracting and selecting talent, all the way through to talent development and retention. Whatever the external influences, the fact is that this change requires new applications in the way we think about our people and design our people management strategies. One of the most recent trends is Design Thinking, and how it can be used as a tool to understand and improve the customer experience of HR.
Read MoreEmployee experience (EX) is pretty much the biggest topic in HR, and it's set to get even bigger in 2020. In a recent Digital HR Leaders podcast, Volker Jacobs joined David Green to discuss how employee experience can be scaled. In this extract taken from their conversation Volker and David discuss the five-step model to scale employee experience across large organisations, which looks at baselining your current employee experience, to crafting a roadmap and proofing your project to building a platform and the right agile team to successfully drive employee experience transformation within your organisation.
Read MoreAs Employee Experience continues to gain more traction and importance and becomes an ever increasing priority for Chief HR Officers, as a HR function we don’t have a clear plan on how to execute on it. The TI People along with 20 HR leaders from across the United States spent two days breaking down the ‘what’ and the ‘how’ of sustainable EX improvement and co-creating solutions to the pitfalls, they’ve seen unstick the best of intentions in EX.
Read MoreIn this article, David assembles the conferences taking place in 2019 where people analytics, employee experience, HR technology and the future of the week are the dedicated or central theme. There are over 100 conferences chronologically ordered by date and featuring events taking place all over the world from Fiji to San Francisco, and from London to Auckland.
Read MoreIn the myHRfuture Academy online training course on Design Thinking, Chris Rowlands and the other instructors from TI People provide a step-by-step approach to using Design Thinking practices in HR. In this instructional video and blog post, Chris gives a brief definition of Design Thinking and its history, as well as some thoughts on its application to HR.
Read MoreTake a look at the short video clip below from our online training course Incorporating Design Thinking into HR to hear Volker Jacobs talk through the concept of Customer Experience of HR (or CxHR) and how to apply it to your HR digital strategy.
Read MoreGiven that half of the world was on holiday, August was a surprisingly prolific month for high-quality people analytics and future of work articles. My 12 favourite ones are presented here…
Read MoreEmployee experience is the new battleground in the war for talent. How can HR design a compelling Employee Experience and manage it at scale? Our new EX maturity model offers an implementation roadmap and readiness diagnostic to help HR executives focus limited resources on the right actions and align with their digital HR strategy.
Read MoreAs a consumer of various services, like banking, I’m occasionally frustrated by the surprising complexity of doing simple things, stuck in some multi-layered voice system or surfing across internal silos (sometimes in an endless loop) when trying to resolve an urgent problem.
I like to complain about customer service as much as anyone, but I must admit that on average, my experience has improved dramatically in the past few years as some of the better players out there have upped their customer service game…
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