100+ Conferences to attend in 2019 on people analytics, the future of work and data-driven HR

In this article, David assembles the conferences taking place in 2019 where people analytics, employee experience, HR technology and the future of the week are the dedicated or central theme. There are over 100 conferences chronologically ordered by date and featuring events taking place all over the world from Fiji to San Francisco, and from London to Auckland.

What is Design Thinking?

In the myHRfuture Academy online training course on Design Thinking, Chris Rowlands and the other instructors from TI People provide a step-by-step approach to using Design Thinking practices in HR. In this instructional video and blog post, Chris gives a brief definition of Design Thinking and its history, as well as some thoughts on its application to HR.

Design Thinking, Customer Experience of HRGuest UserDecember 7, 2018Design ThinkingComment

What is the customer experience of HR?

Take a look at the short video clip below from our online training course Incorporating Design Thinking into HR to hear Volker Jacobs talk through the concept of Customer Experience of HR (or CxHR) and how to apply it to your HR digital strategy.

Design Thinking, Customer Experience of HRGuest UserNovember 9, 2018Customer Experience of HR, Design ThinkingComment

A maturity model for Employee Experience

Employee experience is the new battleground in the war for talent. How can HR design a compelling Employee Experience and manage it at scale? Our new EX maturity model offers an implementation roadmap and readiness diagnostic to help HR executives focus limited resources on the right actions and align with their digital HR strategy.

Customer Experience of HR, Design ThinkingVolker JacobsSeptember 4, 2018Employee Experience, Design ThinkingComment

The Dos and Don'ts of Continuous Listening

Over the last couple of years, we’ve been increasingly hearing about the concept of Continuous Listening being applied to employees - just as it has long been used by marketing to understand and act upon customer sentiment.

Building Employee-centric HR with Service Design Thinking

As a consumer of various services, like banking, I’m occasionally frustrated by the surprising complexity of doing simple things, stuck in some multi-layered voice system or surfing across internal silos (sometimes in an endless loop) when trying to resolve an urgent problem.

I like to complain about customer service as much as anyone, but I must admit that on average, my experience has improved dramatically in the past few years as some of the better players out there have upped their customer service game…