How Rabobank Uses Continuous Listening to Understand Employee Sentiment During COVID-19

During the COVID-19 pandemic, the dialogue between employee and organisation is easily a one way ticket, with organisations sending a lot of information and guidelines to its remotely working employees. Listening to what your employees think of the current decisions and what they actually need, will help organisations tremendously in continuing their business. A sound understanding of employee needs improves wellbeing and employee experience. In this blog Alexandra Keunen, Tertia Wiedenhof and Martijn Wiertz discuss how Rabobank have used continuous listening to understand employee sentiment during the COVID-19 pandemic and 7 insights they’ve derived.

4 Key Insights on the HR Tech Landscape

In this article Adam David McKinnon & Leandra Griep take a data-driven look at HR Technology, using network analysis. Specifically, they objectively examine the question “which technologies and vendors are influential in the HR Tech landscape?” The big tech players are generally known, and anecdotal predictions regarding the future are common, but can they derive an understanding of HR technologies through data and analytics?

Digital HRAdam David MckinnonApril 8, 2020Future of Work, HR Technology, Digital HRComment

The Best HR & People Analytics Articles of March 2020

With the month of March being largely dominated by Covid-19, David’s collection of the best articles for this month feature a number of prodigiously good pieces on the pandemic and the role of HR and People Analytics. He has also provided some respite from the crisis, with majority of articles not directly focusing on the pandemic. This months selection of articles includes contributions from several people analytics leaders including: Patrick Coolen, Thomas Hedegaard Rasmussen, Serena H. Huang, Ph.D. Piyush Mathur, Richard Rosenow and Andrew Marritt. Enjoy!

The Best HR & People Analytics Articles of February 2020

February’s collection of articles proves to be one of David’s strongest collections since he began curating articles almost five years ago, which highlights what an exciting juncture this is for data-driven HR. There are two absolute gems from two people analytics teams sharing some of their insights and methodologies that have helped make them successful. This months collection is a must read!

How Does HR Prepare for the Future of Work?

A little under a year ago we launched the Digital HR Leaders podcast, in which David Green speaks to a wide range of senior HR leaders who are all breaking boundaries and really pushing a data-driven and digital HR agenda. As we near the launch of our seventh series we decided to take a step back and have a look at how these pioneers see the HR function evolving and what HR needs to do to prepare for the future to ensure we’re delivering on our digital agenda?

How can “Customer Perceived Value” (CPV) Inform the Customer Experience of HR?

Net Promoter Score (NPS) has established itself as a leading measure of the customer experience and is one that has been adopted by many companies. The concept suggested by NPS of customers as ‘promoters’ or ‘detractors’ is initially appealing, and one can see why a generation of business executives picked NPS as their engagement tool of choice. After all, who wouldn’t want a customer eagerly promoting your product for you? In this article Mark Hayton and Phil Mercy examine Nokia’s customer experience metric “Customer Perceived Value” and how it can be used to inform the customer experience of HR.

What is the Difference Between Active and Passive ONA?

In our practical online training course How to Use Python for Organisational Network Analysis Bennet Voohees outlines the basics of organisational network analysis, what it is and why you should do one. He takes you through the necessary steps of how to use Python to understand collaboration, networks and key influencers within your organisation as well as how to build network graphs and to visualise relationships. In this short bitesized learning video, taken from the course, Bennet helps us understand the difference between active and passive ONA.

Digital HRManpreet RandhawaFebruary 11, 2020ONA, Python, Future of WorkComment

Five Steps to Scale Employee Experience

Employee experience (EX) is pretty much the biggest topic in HR, and it's set to get even bigger in 2020. In a recent Digital HR Leaders podcast, Volker Jacobs joined David Green to discuss how employee experience can be scaled. In this extract taken from their conversation Volker and David discuss the five-step model to scale employee experience across large organisations, which looks at baselining your current employee experience, to crafting a roadmap and proofing your project to building a platform and the right agile team to successfully drive employee experience transformation within your organisation.

How Can Employee Experience Drive Business Value? Part 1

Improving the experience of employees is finally starting to be viewed as one of the most strategic things a company can do to drive value. In this four part series, Hanadi El Sayyed will explore the two key requirements to start improving employee experience within your organisation. The first 3 parts will dive into the vision – Employee Advocacy – its definition, why it is important and it’s advantages, best practices and how to institutionalise it. In the final part of the series, she’ll explore the Value Chain of Employee Experience Framework - which is aimed at helping you deliver on your vision successfully. So if you’re looking to improve the employee experience of your organisation this blog series is definitely worth a read.

150+ Conferences to attend in 2020 on HR Tech, People Analytics, Employee Experience and the Future of Work

David Green assembles the conferences taking place in 2020 where people analytics, employee experience, HR technology and the future of the week are the dedicated or central theme. There are over 150 conferences chronologically ordered by date and featuring events taking place all over the world from Sydney to San Francisco, and from London to São Paulo.

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