As we continue to discuss and debate the opportunities that technology poses in regards to automation and what this means for the future of work, the question arises as to whether we’re building adaptive jobs that are not only future-focused but can also engage employees and drive job satisfaction? In this blog post, we review the 5 key elements required to design jobs that really engage your employees.
Read MoreNet Promoter Score (NPS) has established itself as a leading measure of the customer experience and is one that has been adopted by many companies. The concept suggested by NPS of customers as ‘promoters’ or ‘detractors’ is initially appealing, and one can see why a generation of business executives picked NPS as their engagement tool of choice. After all, who wouldn’t want a customer eagerly promoting your product for you? In this article Mark Hayton and Phil Mercy examine Nokia’s customer experience metric “Customer Perceived Value” and how it can be used to inform the customer experience of HR.
Read MoreIn our practical online training course How to Use Python for Organisational Network Analysis Bennet Voohees outlines the basics of organisational network analysis, what it is and why you should do one. He takes you through the necessary steps of how to use Python to understand collaboration, networks and key influencers within your organisation as well as how to build network graphs and to visualise relationships. In this short bitesized learning video, taken from the course, Bennet helps us understand the difference between active and passive ONA.
Read MoreIn his first monthly selection of the new decade, David Green highlights new research from LinkedIn, Sierra-Cedar, Willis Towers Watson/SHRM and RedThread Research, which all point to the rapid growth, quantifiable impact and huge still unrealised potential of evidence-based HR. Enjoy and share some data-driven love with your network!
Read MorePreviously, in part 1 of 4 of this series, Hanadi El Sayyed highlighted that the real success to improve the Employee Experience (EX) in an organisation lies in giving this mission a vision and then following a framework that will systematically help deliver results. She then anchored the purpose in Employee Advocacy (EA), defined what it is, in parts 2 and 3 explained why EA is essential and its advantages, and then explored how to institutionalise it. In part 4, Hanadi describes the second element to improve your employee experience – the value chain of Employee Experience Framework - that will help you deliver on your vision successfully.
Read MoreDavid reflects on LinkedIn’s Global Talent Trends 2020 report as well as research by Insight222 to examine the state of People Analytics. David examines the accelerating growth of People Analytics, the successful practices of leading organisations, case studies from the likes of Microsoft, HSBC, Nestlé and Unilever and how ethics is the foundation of delivering value from workforce data.
Read MoreIn Part 1 and Part 2 of this series, Hanadi El Sayyed explained what Employee Advocacy is and why it should be the purpose of the employee experience. To have someone advocate your brand is very powerful, and when it’s your employees, the impact is compounded. Regardless of who is leading this program, whether HR, Communications, or Marketing or all of them combined, a structured approach is necessary to design, launch, and grow a successful employee advocacy program. In part 3, she explores the necessary elements to drive success of your advocate program.
Read MoreEmployee experience (EX) is pretty much the biggest topic in HR, and it's set to get even bigger in 2020. In a recent Digital HR Leaders podcast, Volker Jacobs joined David Green to discuss how employee experience can be scaled. In this extract taken from their conversation Volker and David discuss the five-step model to scale employee experience across large organisations, which looks at baselining your current employee experience, to crafting a roadmap and proofing your project to building a platform and the right agile team to successfully drive employee experience transformation within your organisation.
Read MoreIn Part 1 of this series, Hanadi El Sayyed highlighted the two necessary elements to improve Employee Experience - Purpose and Structure. In Part 2, she explains why Employee Advocacy is important. Employee Advocacy goes beyond getting talent in the door. When empowered to act as brand ambassadors, employees get the clout they need to influence others and make a difference. This helps them find meaning in their work. There’s no shortage of research telling us that Employee Advocacy is not only effective, but as Hanadi rightly indicates it actually contributes to the overall success and culture of an organisation.
Read More2019 proved to be another momentous year for people analytics, which continues to be the fastest growing area of HR as more organisations create, grow and expand their people analytics teams. In this collection of articles David Green curates the best people analytics articles of 2019. He has listed his top 50 articles and broken them down into twelve topics: i) Driving business value, ii) the future of work, iii) the future of the HR function, iv) ethics and trust, v) employee experience, vi) strategic workforce planning, vii) ONA, viii) diversity and inclusion, ix) organisational culture, perspectives and case studies from people analytics leaders, x) retention, xi) assessment and xii) getting started, as well as highlighting a few of his own articles from 2019. If you’re passionate about HR & People Analytics, this is a must read.
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