What are the core skills that make up a successful people analytics function? As data-driven HR leaders and progressive people analytics leaders, you will be very aware of the changing dynamics of the people analytics function.
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In the era of technological disruption, workers have often found themselves trapped in a cycle of robotic responses to endless emails, messages, and notifications. With the rise of AI, which takes over mundane tasks, what remains for humans to do?
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As human beings, our everyday decisions are based on the way we interpret and act upon our emotions. These emotions, opinions, attitudes, and beliefs are the sentiment that drives our behaviours. And as HR Leaders and professionals, understanding the sentiment of our employees is key to ensuring a successful and dynamic workplace.
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Like all aspects of modern business, technology is changing how we operate and function, and if you're not leveraging it to your advantage, you will be left behind with the dust. As our 2022 Insight222 People Analytics Trends report "Impacting Business Value: Leading Companies in People Analytics" highlights, people analytics as a function has a stronger influence on strategic HR decisions.
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In today's business landscape, relying on intuition or personal biases for strategic decision-making in HR is no longer sustainable. While pre-pandemic times saw a gradual shift towards a data-driven HR function, the COVID-19 pandemic has accelerated the need for HR departments to become more systematic and aligned on data-driven capabilities.
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Since ChatGPT was launched in November 2022, there has been a surge of interest and some concern about the potential impact of GPT and Generative AI models on business as well as on HR and workers. One recent report by Goldman Sachs suggests that AI could replace the equivalent of 300 million full-time jobs, as well as a quarter of work tasks in the US and Europe. However, the same report also predicts that, similar to previous industrial revolutions, there will be new jobs and a productivity boom.
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One of the most impressive examples of how to scale people analytics successfully comes from Capital One. During his five-year tenure as Head of People Strategy and Analytics at Capital One, from 2017 to 2022, Guru Sethupathy quadrupled the size of the function to around a hundred people and delivered significant value with his team to the business as well as Capital One’s Associates. Guru shared a case study of this transformation in Excellence in People Analytics and an episode of the Digital HR Leaders podcast: How Capital One Delivers Value at Scale with People Analytics.
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Artificial Intelligence (AI) in HR is the wave of the future. AI-enabled tools and technologies can be used to streamline processes, automate data management, and power people analytics. HR Leaders and professionals are quickly adopting the power of AI and data-driven insights to make more informed decisions when hiring, managing performance data, and developing better employee retention strategies.
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The world of HR is changing as the digital age is advancing. And HR professionals need to provide value for their organisations so their businesses can stay competitive. But to accomplish this, they should have the right skills. Because without the right skills, HR professionals can be left behind and unable to implement the new changes that would help their organisations grow. Discover the 9 skills HR needs to succeed in the digital age!
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The phrase, The Great Resignation, cited by the professor of business administration at Texas A&M University, Anthony Klotz, addressed the shift in the workforce when employees began speaking out about what they wanted and needed from their employment following the pandemic. For all the names it has been called, The Great Reset, The Great Realisation, and the Great Resignation, it has undoubtedly changed the workplace. Some requests, such as higher wages and more work/life balance, were no surprise. But other items employees began requesting have the potential to change, even the definitions of employee, roles, and skills.
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