The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ can positively influence employee engagement. For the more transactional interactions with HR services, HR should deliver an ‘effortless experience’. By removing friction from transactional processes, we can safeguard employee productivity and avoid damaging employee engagement. So how do we measure the customer experience of HR?
Read MoreIn a recent discussion with Archana Ramesh & Amy Lavoie of Glint’s People Science Team, Al Adamsen examines how improved communication and data driven conversations can create more impactful experiences for both people leaders and those they support. It was decided inter-personal, workplace conversations need to be safe, focused, and purposeful. While this seems logical it is often easier said than done, throughout this article Al, Amy and Archana detail how as a people leader you can fill the ‘knowing-doing gap’ to drive more impactful interactions to truly drive organisational change.
Read MoreMark Levy and Volker Jacobs continue to explore the depths of employee experience. In previous articles they’ve studied how HR as EX facilitators can work with business managers owning most of the actual employee experience, how to implement EX in a transformative way, how to measure it and how to drive conclusions from benchmarking and analysing EX data. What they now focus on is the data models - specifically what data models should be used to focus the efforts of the entire organisation on employee experience to track and benchmark it over time?
Read MoreMark Levy and Volker Jacobs examine the business benefits that their clients have gained as a result of their Employee Experience investments. Looking at Employee Experience from almost each HR angle, and you will find a very compelling use case for EX management - a logical bridge can easily be built between the core ‘products’ of HR teams offered to the business and the management of employee experience. Mark and Volker explore whether employee experience is the umbrella under which HR practitioners of the world shall unite?
Read MoreAs Employee Experience continues to gain more traction and importance and becomes an ever increasing priority for Chief HR Officers, as a HR function we don’t have a clear plan on how to execute on it. The TI People along with 20 HR leaders from across the United States spent two days breaking down the ‘what’ and the ‘how’ of sustainable EX improvement and co-creating solutions to the pitfalls, they’ve seen unstick the best of intentions in EX.
Read MoreThe culture of an organisation can have a huge impact on employee morale, the profitability of a company, and recruiting efforts. Having a good company culture can inspire employees to be more positive and productive at work while improving retention rates. But the question arises as to how you measure company culture? This blog examines the difference in organisational culture and climate and the various ways you might go about measuring your company culture.
Read MoreIn his monthly round-up of data-driven HR articles for June, David features case studies from Microsoft, Spotify and HSBC as well as insightful articles on how people analytics is helping shape initiatives around culture, employee experience, transformation and innovation. There’s also a special on the growth of AI in HR and featured authors include Laszlo Bock, Dave Ulrich, Dawn Klinghoffer, Katarina Berg, Lexy Martin and Thomas Rasmussen.
Read MoreOver the last two years, together with over 30 clients, Volker Jacobs and the TI People have spent their time and effort exploring Employee Experience - how to define and manage it. They have created a definition, a concept for the management and deployment of Employee Experience, and the underpinning technology to roll it out at scale. Given the tangible impact that Employee Experience can have on a business and the employees, the TI-People are interested to learn more about Employee Experience in your organisation in 2019.
Read MoreIn this article Volker Jacobs, CEO of the TI People, breaks down the clear line of sight that can be drawn between Employee Experience and Business Value, through the CxHR model that the TI People co-created with 30 other organisations. He examines the importance of creating engaging experiences at the ‘Moments of Truth’ and an effortless experience of HR can potentially lead to more engaged employees, higher adoption of HR technology and an increase in productivity.
Read MoreIn this article Volker Jacobs CEO of TI-People examines the predicament that many HR functions are finding themselves in as they have been tasked with internalising the customer experience success in their companies as employee experience.
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