Posts in Digital HR
9 Ways that HR Technology can Drive Impact for the Business

In today’s world, HR technology is no longer just a way to support HR processes, it’s so much more than that. It is, however, unfortunate that when we see our current HR technology investments and landscape, the value that it creates for the business and the workforce is nominal. In many situations HR technology is focusing on HR, rather than the value it can deliver to the business and workforce. This begs the question; how can we drive greater value for the business and workforce with future HR technologies? Throughout this blog Soumyasanto Sen examines the 9 areas that HR technology can help drive real business change and impact.

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How Can HR Improve Employee Experience?

While most companies are focused on improving the customer experience (CX) for all the right business reasons, the leading ones are discovering a secret ingredient that almost doubles the impact, the Employee Experience (EX). Research by Accenture and Forrester shows how companies that do EX and CX right, boost their profitability by 21% compared to 11% if the improvement is made to CX only. In this article, Hanadi El Sayyed looks at how HR can start making a positive contribution to the CX in their companies by wise adoption of technology.

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The Impact of Automation on Jobs and the Future of Work

John Boudreau joins David Green on this podcast to explore some of the themes and the concepts from his recent book, Reinventing Jobs. John is the Research Director for USC's Centre for Effective Organisations and Professor of Management and Organisation at the Marshall School of Business. In this blog post, based on an extract taken from their conversation, John and David discuss the four-step framework for reinventing jobs and optimising work from his book Reinventing Jobs, co-authored with Ravin Jesuthasan.

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How do you Measure the Customer Experience of HR?

The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ can positively influence employee engagement. For the more transactional interactions with HR services, HR should deliver an ‘effortless experience’. By removing friction from transactional processes, we can safeguard employee productivity and avoid damaging employee engagement. So how do we measure the customer experience of HR?

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Why HR Technology is becoming Work Technology

The HR technology space continues to attract a lot of attention as well as a growing level of investment, with over 40,000 applications being tracked and a current value amounting to $400 billion, it begs the question, how do you navigate what is a complex and at times confusing market and should it even be called HR Tech anyway? In this weeks episode of the Digital HR Leaders podcast David Green speaks to Jason Corsello, founder and CEO at the Acadian company and previously Head of Strategy and Corporate Development at Cornerstone, about the shift from HR Tech to work Tech.

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What are the Four Expectations for Measuring Employee Experience?

The finance tech transformation makes people a critical success factor for the financial services industry: Engaging critical talent while building a more agile organisation has become essential to competing and innovating in the new world of financial services. Managing the employee experience is the most actionable way to drive retention, attraction and work productivity during the biggest talent shift, the industry has ever been facing. In this article Volker Jacobs, founder of the TI-People, outlines the expectations for measuring Employee Experience.

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How can HR use Technology to Drive Business Impact?

Our guest on this week’s episode of the Digital HR Leaders podcast, speaking to David Green, is none other than Dave Ulrich, the renowned university professor, author, speaker, coach and co-founder of The RBL Group. In this extract taken from their conversation they discuss how HR can use technology to drive business impact and whether the hype that surrounds Digital HR is just that – hype. If you’re interested in learning more about the how the role of the HR Business Partner is evolving in a digital age, then I urge you to listen to this podcast / read this blog post.

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How Can You Use Technology to Support a Culture of Inclusion and Diversity?

The case for diversity and inclusion in the workplace is compelling – not just because it is the right thing to do, but because numerous studies suggest it can drive better business performance too. With advances in technology and the growth of people analytics, HR increasingly has the tools it needs to promote and embed diversity and inclusion initiatives, and perhaps most critically prove that it can be a significant driver of business performance. In David Green’s latest expert interview he speaks to Stacia Garr co-founder and principal analyst at RedThread Research about the exciting and insightful research they’ve been conducting in the D&I space.

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How is Vodafone Innovating in Learning and Development?

In this video clip and transcript from this week’s Digital HR Leaders podcast, Catalina Schveninger from Vodafone and I discuss the new world of learning and how Vodafone is innovating in the area of Learning and Development. Catalina gives some great examples of how Vodafone is understanding the skills that its employees needs to learn and personalising the learning experience for them. If you’re interested in learning more about new learning models and how a company like Vodafone is leading the way in this space, then I urge you I urge you to watch this video/read this blog with Catalina.

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