What are the Top Skills that HR Professionals have Learnt in 2021

HR has a significant role to play in guiding the organisation through digital transformation. The function is under pressure from all corners of the organisation to deliver a people strategy fit for the digital age. Over 60% of HR leaders report pressure from the CEO to ensure employees have the skills they need in the future. In order to meet this challenge and support the organisation in the digital age, HR professionals must develop new, up-to-date skills. In this blog we explore the top skills HR professionals have been developing to become more data driven and business focused, as well training courses you can take to help you get setup for success in 2022.

How to Demonstrate the Business Value of Employee Experience

The business world has long understood that external customer experience (CX) is a key differentiator in the market. Or, in other words, that business impact is determined by the experience centricity of products and services. An experience-centric approach should not be limited to external customers. Positive internal customer experience – for the people who work for and with an organisation – is equally as important. Insight222 Research and TI People conducted research in 2021 to understand how EX and people analytics leaders can demonstrate the business value of EX, by focusing on interaction-level experience data. This approach is essential for Chief Human Resources Officers (CHROs) and business executives looking to understand and improve the business impact of EX in their organisation.

How is Microsoft Transforming its Organisational Culture?

Company culture is a strategic priority with significant impact on the bottom line. According to the Society of Human Resources Managers (SHRM), nearly a quarter of a trillion dollars has been lost in the past five years due to regretful turnover caused by unfit workplace culture. Research from i4cp shows that, despite a clear financial imperative to do so, only 15% of companies successfully transform culture. Effective leaders understand the significance of getting culture right. One such leader is Satya Nadella, CEO of Microsoft. In this blog we explore how the CEO and CHRO at Microsoft are working together to transform their organisational culture.

Future of Work, Customer Experience of HRCaroline StyrAugust 25, 2021Organisational Culture, CultureComment

The Best HR & People Analytics Articles of June 2021

As HR job postings continue to spike, there’s never been a more exciting time to be in the field. This month’s collection of the best resources in HR and People Analytics is filled to the brim, and contains news of the publication of a new book on people analytics. Contributors this month include: Leena Nair, Rob Cross, Nickle LaMoreaux, Tanuj Kapilashrami, Dave Ulrich, Naomi Verghese, Mark Mortensen, Amy Armitage, Hung Lee, Caroline Styr, Ian Bailie, Karen Johnson, Peter Romero, Serena H. Huang, Ph.D.

How do you Measure Employee Experience?

Long before the onset of the pandemic in early 2020, organisations preached a people-centric approach to business. Nevertheless, the impact of Covid-19 accelerated a demonstrable commitment to this goal. In a world where organisations are having to reinvent themselves constantly, it is essential that HR is able to understand and measure employee experience. In this article, we examine how to go about measuring employee and manager perceptions of HR.

What is the Role of the CHRO in Improving Employee Wellbeing?

Recently, on the Digital HR Leaders podcast, we were fortunate enough to be joined by two fantastic leaders – Arianna Huffington, Global Founder and CEO of Thrive Global and Donna Morris, CHRO at Walmart. In this blog, we’re going to take a closer look at one topic that was top of mind throughout the episode: employee wellbeing. In particular we examine why wellbeing should be a company priority, problematic corporate cultures that promote hard work over health as well as technology’s emerging role in understanding workplace wellbeing.

The Best HR & People Analytics Articles of April 2021

Presenting another bumper edition of the best HR and People Analytics resources of the month – Continuing the experimentation theme many of the articles focus on how HR and people analytics teams are using data to help shape strategies relating to return to workplace, hybrid work and new ways of working. Contributors this month include: Nickle LaMoreaux, Tanuj Kapilashrami, Isabel Naidoo, Dave Ulrich, John Boudreau, Claude Silver, Madhura Chakrabarti, PhD Lynda Gratton, Amy Edmondson, Stacia Sherman Garr, Lexy Martin (she/her) Dylan Mendelson, Andreas Kyprianou, Bruce Daisley, Sayantani Pyne, + many more.

The Best HR & People Analytics Articles of February 2021

With an end in sight and a return to ‘normal’ imminent David Green’s collection of the top HR and People Analytics articles for February has a strong focus on the role of hybrid work, return to the workplace and new ways of working, with articles from: John Boudreau, Susan Lund, Gerald Kane, Dave Ulrich, Heather E. McGowan, Anna Lundström and Ethan Bernstein and many others its a great collection of resources and a must read!

The Best HR & People Analytics articles of January 2021

David Green’s collection of the best HR and people analytics resources in January really emphasises the level of innovation in the field of People Analytics and features content from the likes of Stacia Sherman Garr, Laura Stevens, PhD, Patrick Coolen, Tertia Wiedenhof, Valérie Du Bois, Stefan Hierl, Jonny Gifford, Chris Gagnon, Jaime Teevan, Dawn Klinghoffer, Dave Ulrich, Amit Mohindra, Adam McKinnon, PhD., Amy Armitage, Kevin Martin, Ravin Jesuthasan, CFA, FRSA, John Boudreau and Jeff Schwartz just to name a few.

How Does Google Measure Company Culture?

Brigette McInnis-Day, Head of HR at Google Cloud was one of three HR experts who formed a panel to discuss the Future of HR for the first episode of series 11 of the Digital HR Leaders podcast. In conversation with Dave Ulrich, and Rupert Morrison, CEO at orgvue, Brigette ruminated on the most common questions she gets from both customers, “What is Google doing from a people perspective with regards to organisational change and culture?” and candidates, “How is Google going to manage their culture during times of change?” In this blog, we’ll take a closer look at some of the insights Brigette shared around culture at Google.

Digital HR, Customer Experience of HRCaroline StyrJanuary 22, 2021Culture, Organisational Culture, Change ManagementComment

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